Today’s Shmooze Move!
A great way to disarm a tough or abusive buyer is to ask the following question.
“This is very important to me and I’m obviously not doing something right here. Can you give me some advice? How would you present these services if you were in my position?”
Abusive people like to feel big and powerful, and they love to give advice. This type of question disarms them, and you are likely to get a much warmer response.