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20
Jun

The Powerful Impact of Smiling

I love running into a Mr. or Ms. Shmooze out of nowhere! It always validates my feelings about our theme.
 
I went to lunch with my father recently.  A tavern/grille in a country setting.  We settled in and started talking, waiting for the waiter or waitress to come to our table. And there she was!
 
“Welcome!  Can I help you?”
 
We both looked up and straight into one of the biggest smiles I have ever seen.  I mean ear-to-ear, and totally in the moment and sincere. She was a pretty girl, very natural, early twenties at most. Her face was absolutely alive . . . smiling, happy and absolutely focused on us.  I don’t know how she did it, but she held her smile throughout the entire lunch service, coming and going.  She was delightful.
 
This reminded me of some research we did years ago about smiling:  Read more »

6
Jun

A Quality Experience

I just spent a long weekend in New York City . . . beautiful Spring days in one of the most exciting cities on the planet. My wife and I had a little time to kill our last morning, so we decided to spend a few hours at Bergdorf Goodman, arguably one of the most prestigious department stores in retail.
 
Of course the windows and showrooms were off the charts, but the thing that struck me the most that relates to us here is the deep and rich knowledge of the salespeople.  Read more »