Frustration = Customer Attrition

I just went through one of those “root canal” customer service experiences in which the phone prompts led to endless rabbit holes.    I understand that some of the larger companies out there do this on purpose to… Read More

Say it 2X for 10X Impact

Here is a quick but very powerful selling tip:   When you are speaking to a client and he or she says something that is obviously a key element of the sale, pause for a moment and repeat… Read More