We all know how tough travel can be during the holidays as business and personal travelers collide.
I like to take the opportunity at the airport to observe how people handle stress . . . particularly the service people at the gates and restaurants, but also the travelers as well.
Poise under pressure is a hallmark of great customer service and, indeed, of high performance in all fields. People who can “take the heat,” listen well and stay calm are worth their weight in gold to their employers. Read more
A lot of salespeople I talk to do not actively ask for referrals. That is a huge, missed opportunity at several levels.
First, a referral is by far the most powerful marketing tool in our toolkit. A referral jumps past the initial marketing steps and gets right to direct connection with the prospect. Read more