Skip to content

Archive for

19
Dec

Happy Holidays . . . ENJOY!

Many of us salespeople are high in Drive . . . so it is hard for us to downshift during the holidays and to focus on our personal lives and our families. 
 
So just a quick reminder from your old buddy Mr. Shmooze: Read more »

12
Dec

It Only Takes a Few Seconds

We all know how tough travel can be during the holidays as business and personal travelers collide. 
 
I like to take the opportunity at the airport to observe how people handle stress . . . particularly the service people at the gates and restaurants, but also the travelers as well. 
 
Poise under pressure is a hallmark of great customer service and, indeed, of high performance in all fields. People who can “take the heat,” listen well and stay calm are worth their weight in gold to their employers.  Read more »

5
Dec

Referral Power

A lot of salespeople I talk to do not actively ask for referrals. That is a huge, missed opportunity at several levels. 
 
First, a referral is by far the most powerful marketing tool in our toolkit. A referral jumps past the initial marketing steps and gets right to direct connection with the prospect.  Read more »