We all know how tough travel can be during the holidays as business and personal travelers collide.
I like to take the opportunity at the airport to observe how people handle stress . . . particularly the service people at the gates and restaurants, but also the travelers as well.
Poise under pressure is a hallmark of great customer service and, indeed, of high performance in all fields. People who can “take the heat,” listen well and stay calm are worth their weight in gold to their employers.
I like to take a moment in real time when I encounter someone who is staying cool and performing well during the holiday season and thank them for doing so.
They are certainly making my travel experience a little bit better, and they always appreciate the recognition for their efforts.
Spreading a little holiday cheer has no downside and a lot of upside . . . the next ten people in line will probably feel the benefit of your small “atta boy.”
It only takes a few seconds to have a profound, positive impact!